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  • Titania Medical

  • 19 Oxford Road. Bournemouth. UK
  • +44 1202 934 400
  • contact@titaniamedical.com




  • Opening Hours

    Monday to Friday: 9am to 5pm

Customer Service & Returns


Company Registered Name: Titania Surgical Ltd
(Trading as Titania Medical)

Company Registered Number: 10793386

19 Oxford Road, Regus Offices. Bournemouth. BH8 8GS


CUSTOMER SERVICE
Email: contact@titaniamedical.com
Telephone: +44 1202 934 400

We accept returns within 14 days of delivery for unused, unopened products in their original packaging. We cannot accept returns of any opened packages, used products, or items with compromised seals. To initiate a return, please contact us with your order number and reason for return. Returns that do not meet these conditions may not be eligible for refund or exchange.

At Titania Medical, we are committed to providing high-quality products and excellent service to dental professionals. However, if something doesn’t meet your expectations, we want to know about it.


We take every complaint seriously — whether related to product quality, delivery, documentation, or service. Your feedback helps us improve and ensure the continued safety and performance of the solutions we distribute.


How to submit a complaint:

To report a complaint, please use one of the following options:

• Email: contact@titaniamedical.com

• Phone: +44 01202 934 400


When submitting a complaint, please include:

• Your name and contact details

• Product name and lot number (if applicable)

• Description of the issue

• Supporting photos or documents (optional but helpful)


Once received, our team will acknowledge your complaint within 2 working days and begin an internal investigation. If the issue involves a medical device, we may liaise with the manufacturer for technical evaluation.


Defective Products

If you received a defective but unused product, we may request its return for analysis.

Please note that used items are not accepted back due to contamination risk and should be disposed of at your clinic in accordance with clinical waste regulations. (Send photos)


We value your trust and appreciate your cooperation in helping us maintain the highest standards.